1. The Sales Manager must authorize all returns or exchanges. E-mail iiiphase@bellsouth.net or call 1-866-644-9007 for an RGA # (Return Goods Authorization).
2. All claims for shortages and/or damages must be placed within ten days of receipt of merchandise.
3. All returned merchandise must be received by III Phase, Inc. in saleable condition, unless the merchandise is found to be defective.
4. All returns/exchanges must be made within 30 days of invoice date.
5. All returns/exchanges are subject to a 20% restocking charge at the discretion of the sales manager

 
Customer Returns
1. The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.
2. Return shipments to:

III Phase, Inc.
Returns
5300 Pinson Valley Parkway
#6 Gilmer Industrial Park
Birmingham, AL 35215

3. Indicate either refund or exchange within the returned package.
4. RGA# must be written on correspondence paperwork, and/or packaging

Refund for Credit or Exchange
1. Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.
2. The internal paperwork for credit/exchange is normally completed within 5 to 7 business days of receipt of merchandise.
3. All refunds are applied to the individual customer account unless otherwise specified by Sales Manager or Accounting Department.
4. Any form of reimbursement is consistent with the original method of payment.

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 If you have any questions in regards to these policies, please do not hesitate to call us at toll free 866-644-9007, or e-mail to iiiphase@bellsouth.net